Why Customer Experience is Like Sex in High School
Customer Relationship Metrics
JANUARY 11, 2017
doesn’t she work in marketing?!). The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. The project was designed to use the same data collection method with the same survey script for both contact centers.
67 
Let's personalize your content