Real Blue Sky

MARCH 6, 2023

Outsourcing should also give your customer service operation access to the most up-to-date customer service technologies, ensuring that customers’ inquiries are answered quickly and effectively. How might outsourcing contact center functions improve customer experience?

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Back Office Centers

DECEMBER 14, 2023

For businesses wishing to grow without making significant investments, business process outsourcing is a practical and cost-effective option. Outsourcing companies can swiftly modify their services to meet evolving needs when a firm expands or encounters variations in demand.

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Nicereply

AUGUST 3, 2021

For many companies, outsourcing is the best next move. Yet it can be daunting to begin the process of finding the right business process outsourcer (BPO)—one that you trust to be the voice of your company, to represent your brand and solve your customers’ problems. Do you do Quality Assurance? In the U.S.,

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Global Response

DECEMBER 21, 2023

How do I know if my outsourcing provider is delivering good service for my customers? Navigating logistics, goals, quality and service levels are all essential to a good customer service outsourcing partnership. Quality control and service levels are one of the biggest challenges of outsourcing.

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Global Response

APRIL 17, 2023

What’s more, the benefits of omnichannel support are huge: 70% of consumers “spend more with companies that offer fluid, personalized, and seamless customer experiences.” As such, offering true omnichannel support can help set you apart as a brand.

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Transparent BPO

OCTOBER 23, 2019

Define Vendor Service Level Agreements. Determine the level of support provided by external contractors. Tie service levels to specific outage thresholds and require onsite support should a disaster occur. Partner with an Outsourced Provider. Are you prepared for when disaster strikes?

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Talkdesk

OCTOBER 3, 2016

If you want to know which Business Process Outsourcer (BPO) partner is right for you, put a priority on doing your due diligence. Can you see real-time reports on your customer service level, number of calls in queue, etc.? And what if one of your agents needs help in real-time? Reliability.

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Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

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