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Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

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The Top Three Vendor Management Priorities Explained

COPC

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. Optimizing virtual management and supplier business planning.

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.

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Should You Outsource Your Contact Center?

Real Blue Sky

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. You may also enjoy reduced real estate and facilities costs.

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Should You Outsource Your Contact Center?

Real Blue Sky

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. You may also enjoy reduced real estate and facilities costs.

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Should You Outsource Your Contact Center?

Real Blue Sky

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. You may also enjoy reduced real estate and facilities costs.

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How Do Executive Attitudes Influence the Contact Center Agent Experience?

Balto

On the other end of the spectrum, Business Process Outsourcing (BPOs) companies had the highest contact center value perception — and the lowest rates of agent churn. They need to be funneled through people, tools, processes, and systems before reaching the agent. Value perception (1-5) vs. agent churn rate.