ViiBE Blog

AUGUST 25, 2021

Here are the most common ways companies can measure customer satisfaction. Customer Satisfaction Score (CSAT). The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. Customer Effort Score (CES). Net Promoter Score (NPS).

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Totango

SEPTEMBER 20, 2022

This delivers customers more satisfying experiences, which promote higher retention, lower churn, and higher referral rates. A customer enablement program is a vital part of the customer landscape for B2B and SaaS companies that rely on customer retention for growth.

B2B 83

B2B SaaS Education Brand ambassadors 83

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

JivoChat

APRIL 8, 2021

The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Acquire Loyal Brand Ambassadors.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

MAY 25, 2021

How-to guides Blog posts Product updates Email newsletters Campaigns Support information Documentation Training courses Regular product information NPS surveys. What is the Customer’s Journey in SaaS. The customer’s journey starts from the point of sale. In case, energy and time is not spent with customers, they might churn.

SaaS 10

SaaS Brand ambassadors Education Customer retention 10

customer sure

DECEMBER 6, 2023

Loyal customers are not only more likely to make repeat purchases, but they are also valuable brand ambassadors who can influence others through positive word-of-mouth, reviews and social media interaction. When you think about it, customer experience opportunities truly are everywhere. When they find it, they’re off.

Customer Experience 62

Customer Experience Brand ambassadors Healthcare Journey mapping 62

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Now that you have taken a closer look at the B2B customer account journey in a multi-stakeholder organization, let us focus on the closing section of this write-up.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10