tag cs Blog Related Topics 
Totango
APRIL 25, 2022
To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. .
ChurnZero
APRIL 15, 2022
If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. By pairing these datapoints, your CS team can focus their efforts on high-probability expansion opportunities. “I
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Lumoa
NOVEMBER 3, 2022
If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. Hint: its a feature, not a bug.
Totango
MAY 31, 2022
Dynamically populate the presentation information from attribute data tags. We are continuing to develop new tools, like the Presentation Builder and Manage Business Review SuccessBLOC, to help simplify customer success and empower your team to reach all of your CS goals. to customize your presentation. and free text on the fly.
Education Services Group
JUNE 12, 2018
What I got was a string of thoughtful and creative ways CS leaders are using marketing to their advantage. Note: I’ve tagged the concepts with the names of their creator, in case you’re interested in following these folks on LinkedIn. 1) Marketing as a Sales Enablement Function for CS Teams ( @AzimNagree ).
Nicereply
NOVEMBER 5, 2019
If you treat your CS team like a cost-center, they will stay a cost-center. Rather than trying to manually filter through ticket tags and feedback, consider trying an AI-powered insight tool. They can crunch through a variety of data including NPS , raw text data and customer service tags to provide actionable insight.
CustomerSuccessBox
MAY 8, 2022
Customers typically think of tech as cutting-edge, therefore they assume it must come with a large price tag. Decrease your Time-to-Value through our blog here. CS has little to do when a product is selected by an executive who has used the product in a prior role. Furthermore, the typical SMB spends 6.9%
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