Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Keep the options relevant.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

ProProfs Blog

OCTOBER 30, 2021

Today, customers have diverse needs and one solution for all isn’t going to work. The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. Think about it like a cheat sheet that includes different groups of customers. What is Market Segmentation.

Marketing 142

Marketing B2B Advertising B2C 142

JivoChat

JUNE 13, 2023

However, it becomes easier when you have a good social media strategy, well-defined goals, and know your target audience well. You can use that to tell the story of how your brand was created and allow customers to know more about the company they are going to buy from.

Accountability 75

Accountability Marketing Sales Personalization 75

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. Through this blog, let’s understand the types of contact centers that exist to make business functions easy.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. Essentially, businesses that show that they are supporting their customers - especially the most vulnerable - will be best placed to recover when the pandemic eases. Published on: April 30, 2020.

Self service 74

Self service Best practices Morale Banking 74

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. Returning Customers Another benefit of SMS for real estate sales agents is that it personalizes communication, which can help real estate agents secure returning customers and referrals.

Real estate 52

Real estate Scripts Marketing Best practices 52