Cisco - Contact Center

JANUARY 27, 2020

In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that.

Contact Center 73

Contact Center contact center solutions Enterprise Cloud contact 73

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

REVE Chat Blog

FEBRUARY 12, 2020

Instead, they compare their experience to leading firms in other industries. . Banks can provide real time support by using live assistance tools like co-browsing & video chat and scale their support with chatbots. Banks functioning digitally have witnessed reduced costs and streamlined processes.

Banking 76

Banking Customer Experience Chatbots Big data 76

JivoChat

MARCH 9, 2021

With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. Quite the opposite, in fact. Let’s jump in.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

JustCall

AUGUST 12, 2022

Let’s dig deep into CPaaS and CCaaS in this blog. Before concentrating on how the two ideas are unique, it is fundamental to know what CPaaS and CCaaS are. Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. Meaning of CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52

Interaction Metrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. And if you’re in a niche market, is the expense of AI worth it? Again, it depends.

B2B 48

B2B Customer Experience Chatbots Feedback 48

OctopusTech

JUNE 24, 2021

So, let’s break down the top live chat tools, their features, and how to choose the one that will derive the most value to your business. It flawlessly integrates with trending tools as well as your current services such as Weebly, WordPress, Wix, Pipedrive, Magento, Shopify, and so on. Add product cards to live chats.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

JustCall

APRIL 13, 2020

Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. In this blog, we will share some hacks and tips sales teams can follow, as they work from home.

Sales 98

Sales CRM Analytics Chatbots 98

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Leverage Gamification for Soft Skills Development.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

bold360 Blog

SEPTEMBER 12, 2018

Despite it being built on existing technology and not the first smartphone to market, the iPhone gave us what we didn’t know we needed. It made it easier to use a browser and organize your music. It made it easier to use a browser and organize your music. Remember the days before the iPhone? And we were all naively happy.

Chatbots 45

Chatbots Wait times Technology Customer Experience 45

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Leverage Gamification for Soft Skills Development.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Transparent BPO

DECEMBER 3, 2019

To answer that question, we spoke with Peter Ryan, principal and chief analyst at Ryan Strategic Advisory , a customer experience and brand equity advisory firm that works enterprise organizations and contact center outsourcers around the globe. Here are the main takeaways from that interview.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

Lumoa

OCTOBER 31, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

The Center for Client Retention

NOVEMBER 14, 2018

Jack Mitchell, CEO of the company his parents started in Westport, Connecticut, went on to write Hug Your Customers and, later, Hug Your People —titles that concisely sum up his retail recipe for success in a world of unlimited choice. To exploit the trend, make your customer’s experience a good one no matter where he shops you.

Self service 48

Self service Sales Metrics Technology 48