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Are Remote Agents the Future of Contact Centers?

Monet Software

The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Questions remain regarding how many of the habits and work models adopted during the crisis will endure when the coronavirus subsides. Here’s why.

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How to Use a VoIP Softphone for Remote Work

VirtualPBX

VoIP softphones have helped bring Business Phone Plans out of the office an into the modern working world. They allow you to bring your business phone service anywhere, and in times when remote work is necessary, they can act as a lifeline to your coworkers and customers. Remote Department Meetings.

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11 Free Tools That Help us Endure Coronavirus Outbreak and Improve our Work-Life

Nicereply

While coronavirus rages on, many of us were required to shift our work from offices to our homes. But the virus doesn’t attack only the way we work. To make your work-life easier, we came up with a list of companies, which offer their products and services for free or within generous perks for your business.

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How Momentum Works #1: The Payoff of Less Time, More Focus While Working from Home

Momentum Telecom

In mid-March 2020, Momentum Telecom transitioned employees to working from home due to the coronavirus pandemic. office – joined the company in 2005, working remotely wasn’t exactly practical. office – joined the company in 2005, working remotely wasn’t exactly practical. My home office.

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How Momentum Works #3: Exceeding Expectations for Remote Support

Momentum Telecom

In the third and final installment in this blog series, we focus on Momentum Telecom’s support team. Read on to discover how Momentum stood up a fully remote support team at a moment’s notice without sacrificing top-notch customer service and expertise. The all-remote support team was up and running the next day.

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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

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