customer-happiness considering-call-volume-duration Blog Related Topics 
aircall
DECEMBER 15, 2017
For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours.
aircall
JANUARY 3, 2018
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Detailed call analytics can tell you when your team is performing well, and when things need improvement, they can be a tool for education and inspiration, on a macro and micro level. Understand Your Ups and Downs.
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aircall
JANUARY 3, 2018
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Detailed call analytics can tell you when your team is performing well, and when things need improvement, they can be a tool for education and inspiration, on a macro and micro level. Understand Your Ups and Downs.
JustCall
OCTOBER 27, 2020
Your professional voicemail greeting is a game-changer when it comes to engaging customers. In this blog, we will lead you through the different professional voicemail greetings for every situation. With the help of these business voicemail greeting examples, you can optimize your customer experience manifold. Thank you".
NobelBiz
MARCH 5, 2024
Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity. Table of Contents What is Call Center Reporting?
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? Why Are Call Center Campaigns Important?
Up Your Service
MARCH 17, 2020
If you’re a leader in this unfolding drama, there is no clear view of the direction or duration of the crisis. And customers are asking for new flexibility or demanding service you are not able to offer. This calls for a unique blend of service and care for others. The current situation calls it forth with urgency.
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