Blog Chatbots Contact Center eBook 
Fonolo
JANUARY 31, 2018
It’s going to be a big year in the world of contact center and in customer service technology. Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis.
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. Self-service tools include FAQs, virtual assistants, and chatbots and video tutorials. Transformative.
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Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. Self-service tools include FAQs, virtual assistants, and chatbots and video tutorials. Transformative.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Creative Virtual
DECEMBER 7, 2021
Welcome to Creative Virtual’s annual year in review blog post for 2021! We teamed up with our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit , presenting a joint session at the virtual event on combining chatbots with speech recognition to create voicebot solutions.
NICE inContact
OCTOBER 2, 2019
This is just one of the many insights we discovered when we surveyed more than 900 global contact center leaders about key customer experience topics, including near-term investment plans. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information.
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