customers-wall-of-love 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . Jessica Gagner. Jeff Toister. Tyler Riddell.
Beyond Philosophy
APRIL 14, 2015
Over the 13 years I worked on Customer Experience, I learned the tell-tale signs of authentic commitment. How to Check the Commitment of Your CEO: Count the number of times the CEO mentions Customers in any communication. If you don’t hear your CEO talking, emailing, or meeting about Customers, he or she isn’t focused on them.
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Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Aimee Lucas.
OctopusTech
OCTOBER 24, 2018
Call centers generally experience a much higher than normal call volumes during the holiday seasons. Although customers too realize that the festive seasons are the most pivotal periods for all online retailers, still not a single one will ever compromise over the support service. Sounds familiar, right? Let’s dive in.
Branch Mesenger
MAY 29, 2018
Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. The importance of empathy. Cleveland Clinic.
Cisco - Contact Center
MARCH 31, 2021
When I meet someone new and introduce myself as the GM of Cisco’s Contact Center business, the response is immediate – my new contact will begin telling their personal stories of frustrating customer experiences in interacting with a business. Changing the Paradigm to a Customer-Centric Model by Starting with Customer Experience.
aircall
JUNE 3, 2019
A reliable way to interact with customers, clients, and prospects is vital to running a business. International Calls. Traditional phone lines rely on a physical (wired) connection in order to place both local and long distance calls. Talk is cheap, but communication is priceless. What is the True cost of VoIP for Business?
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