Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

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Anexa BPO

APRIL 7, 2023

Here again, surveys indicate that 42% of customer service agents are unhappy in their jobs, and more than half of them are thinking about leaving their employment within the next two years. The three primary factors driving this attrition are poor management, little flexibility, and lack of career development.

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Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner. Sustainable growth is at hand.

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Global Response

SEPTEMBER 11, 2023

Answering services generally take and relay messages on your behalf, whereas a call center can perform more complex functions, such as managing customer service entirely, taking orders, answering FAQs and more. The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Inbound call centers.

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Call Center outsourcing Telemarketing Bilingual agents 62

Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. And e-commerce? We were made for that.

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Anexa BPO

FEBRUARY 17, 2023

Lean on upper management – woo a sponsor Working in a vacuum is thankless and unproductive. Project management certification is a plus It’s important for all B2B organizations to be mindful of the value that PMP or PRINCE2-certified project managers can bring to the table. And eCommerce? We were made for that.

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This typically requires dedicated QA agents or managers, as well as QA software and processes.

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Quality Contact Solutions

DECEMBER 31, 1969

While no two programs are the same, it takes a disproportionate amount of management and programming resources to launch any new campaign. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call.

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Ansafone

JULY 12, 2022

Relationship management is truly the key to repeat business. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Bilingual agents help to reach even further distances by closing the gaps in communication. It’s a win, win! What’s even better?

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Global Response

JULY 17, 2023

This is possible because cloud-based solutions generally operate on a pay-as-you-go model, where you pay for the number of agents or usage you actually have. After all, with cloud-based contact centers, all of your data is stored in the cloud, on a system that’s managed by someone else. Surely, that can’t be secure?

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Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Smartshore or blended teams reduce this challenge since all agents are working under a common director or team.

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