Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This typically requires dedicated QA agents or managers, as well as QA software and processes.

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Global Response

JULY 17, 2023

This is possible because cloud-based solutions generally operate on a pay-as-you-go model, where you pay for the number of agents or usage you actually have. After all, with cloud-based contact centers, all of your data is stored in the cloud, on a system that’s managed by someone else. Surely, that can’t be secure?

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call center solutions Call Center Bilingual agents Analytics 62