Bilingual agents Management outsourcing Service level 
Global Response
JULY 23, 2023
So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center.
Global Response
JULY 23, 2023
How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.
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Global Response
SEPTEMBER 11, 2023
There’s a lot of misconceptions around what call centers do and don’t provide, so here’s a few key things to know: A call center is not an answering service. Instead of just focusing on calls, they may offer customer service or support for email, chat, SMS, social media, or other channels. Inbound call centers.
Global Response
JUNE 20, 2023
In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. free up internal teams to focus on core business?
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