Ansafone
JULY 12, 2022
Though in-person stores may close, having the capability to purchase things online at any hour of the day or night comes as a perk for customers who utilize e-commerce businesses. All the while, the ability to reach a national and global market becomes possible. Additionally, happy customers tend to purchase more products.
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. of Canadians speak French as a first language.
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Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.
Outsource Consultants
NOVEMBER 17, 2023
Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.
Global Response
JUNE 13, 2023
There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. Large labor market.
IdeasUnlimited
JULY 4, 2022
With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully understand.
Balto
SEPTEMBER 29, 2022
Offering bilingual support is a step in the right direction for today’s contact centers. However, those “press #2” interactions also open the door to a massive growth opportunity with the Spanish-speaking market. There are now more than 62 million Hispanic residents , and more than half are bilingual or exclusively Spanish-speaking.
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