Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

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Global Response

APRIL 17, 2023

Feature #1: Multilingual Support While multilingual support might seem like a “nice-to-have,” especially for companies who focus primarily on a US-based audience, the data tells a different story: 72% of consumers said they’d be “more likely to buy a product with information in their own language.” Ready to perfect your CX?

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Global Response

JULY 23, 2023

Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Round-the-clock customer support.

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Global Response

SEPTEMBER 11, 2023

Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. Outbound call centers. Ready to perfect your CX?

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Global Response

FEBRUARY 13, 2022

In addition, call center teams who share the same language and culture with your target audience often have reduced handle times and increased first-contact resolutions, improving customer experience and satisfaction. while also hiring customer call agents who are located in your country.

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Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. For international companies, these languages are a must for customer support. So how do you know? Ready to perfect your CX?

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Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

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