Bilingual agents Customer Experience Customer Support outsourcing 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated.
Outsource Consultants
DECEMBER 13, 2023
While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Located just below Florida, these islands provide a unique chance for US companies to visit their Caribbean outsourcing partners in person, building stronger ties.
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Outsource Consultants
NOVEMBER 17, 2023
Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.
Global Response
JULY 23, 2023
How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.
Global Response
JULY 23, 2023
In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.
Global Response
SEPTEMBER 11, 2023
Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. The good and bad news is when it comes to outsourcing your call center , there’s a lot of options.
Global Response
JUNE 20, 2023
Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.
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