Average Handle Time Bilingual agents Customer Experience Customer Support 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated.
Global Response
JUNE 20, 2023
Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. For international companies, these languages are a must for customer support. So how do you know? Ready to perfect your CX?
Expert insights. Personalized for you.
124 
Let's personalize your content