BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Feature #1: Multilingual Support While multilingual support might seem like a “nice-to-have,” especially for companies who focus primarily on a US-based audience, the data tells a different story: 72% of consumers said they’d be “more likely to buy a product with information in their own language.” Ready to perfect your CX?

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

FEBRUARY 13, 2022

In addition, call center teams who share the same language and culture with your target audience often have reduced handle times and increased first-contact resolutions, improving customer experience and satisfaction. A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e.,

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62