TechSee
FEBRUARY 1, 2021
This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90 This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. billion in 2016 to $17.67 billion in 2021, at a CAGR of 43.6%. Virtual Assistants.
TechSee
NOVEMBER 20, 2018
Datameer ’s Big Data analytics platform helps enterprises build accurate, descriptive data models that combine large volumes of data, such as call center data logs and truck roll work orders, with other datasets, such as HR data on call center agents and field technicians, to better understand the barriers to truck roll optimization.
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Spearline
MAY 8, 2019
With a background in technical support and operations, it’s been an interesting career move for him. We recently sat down with Mike to find out a bit more about his career to date and how he ended up in a marketing role! How do you find yourself in a marketing role? Good day Mike! You have a techie background.
TechSee
APRIL 3, 2018
While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.
Fonolo
SEPTEMBER 11, 2018
Some people interpret that as saying that current AI products being deployed in the market are ineffective; as a result, they rushed to defend what their companies are doing, or extol recent results. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. But, in effect, they were answering a different question.
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