Remove Big data Remove Magazine Remove Marketing Remove Metrics
article thumbnail

The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below. After all, satisfaction does not produce loyalty in and of itself.

Metrics 40
article thumbnail

The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below.

Metrics 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

Tailor your marketing and products for rendering the many types of experiences. You could either buy a magazine or ask your friend for professional advice. You may think influencer marketing is just another new hot marketing technique, but it’s way bigger than that. Check these Help Desk Metrics. The Solution.

article thumbnail

BI with an IQ - Revisited

Xaqt

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement.

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

He delves into the powerful idea of The Golden Circle based on which organizations can further lead, inspire and grow in a competitive market. It talks about the different decisions, mistakes, and successes that Zappos made to be where it is today in the market. That’s what Simon Sinek discovered when studying these leaders closely.

article thumbnail

The Big Book of Customer Insight, Data & Analytics

CSM Magazine

There hasn’t only been a rise in speed and technology but also complexity, and organisations have to constantly adapt and evolve to keep up with new companies disrupting the market. And how do you make the most of the data available at your fingertips, ensuring it is turned into useful information that can drive change within the business?

article thumbnail

Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

CSM Magazine

Informed Decision Making Informed decision-making is an essential aspect of business success, and effective data management enables organizations to make data-driven decisions. By adequately organizing, analyzing, and interpreting data , companies can gain insights into market trends, customer preferences, and potential risks.