CSM Magazine

NOVEMBER 3, 2020

In a highly competitive marketplace, where exceptional customer service is essential, Get Living has added a unique feedback functionality to Evie, its immersive in-home tenant bot. This helps the company to better understand residents’ needs so it can deliver a highly personalised customer experience and improve its rental offering.

Customer Service 105

Customer Service Automotive Transportation Big data 105

CSM Magazine

JULY 16, 2020

It claims that non-life insurance companies in particular should “invest to create innovative and satisfying end-to-end customer experiences” with optimised technology that helps them become “data-driven and insight-enabled” in everything they do.”. Maximise machine learning to add feedback functionality to insurance bots.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants. . Abbie Heslop at EBI.AI Implement the latest solutions to: 1. to “Where’s the nearest pizza place?”

Self service 59

Self service Marketing Automotive Transportation 59

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 109

Personalization Engineering Construction Transportation 109

CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. How engaged with your customer experience initiatives are your colleagues across functions? Cultural Considerations Q.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.

Technology 52

Technology Transportation Healthcare Education 52

CSM Magazine

FEBRUARY 27, 2020

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). To learn how to use AI to build a great future for customer service, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Automotive 59

Automotive Transportation Telecommunications Big data 59