Beyond Philosophy

SEPTEMBER 19, 2020

Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. We often say there is a big difference between what Customers say and what they do. appeared first on CX Consulting. Key Takeaways. This podcast is produced by Resonate Recordings.

Finance 396

Finance Big data Consulting Consulting 396

Beyond Philosophy

AUGUST 15, 2019

Observational data is useful to your Customer Experience Metrics. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. In our Global Customer Experience consultancy , we look at the area of customer emotions. The Effect of CX on Lifetime Value.

Metrics 312

Metrics Finance Surveys Consulting 312

COPC

APRIL 20, 2020

s recent move to virtualize a wide range of services including consulting, training and COPC certification. As a diversified BPO, Sunshine Financial Service touches many different industries including finance, telecommunications and IT, among others. consultants delivered a virtual readout of their findings. About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Here’s what he had to say: Q: How have Ant Financial and COPC Inc. worked together, and what benefits has COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Digital innovation in banking can be seen in the transformative way people transact and organize their finances.

Banking 225

Banking Customer centricity Big data Finance 225

AWS Machine Learning

MARCH 22, 2023

His knowledge ranges from application architecture to big data, analytics, and machine learning. He has 10 years of experience in data science and machine learning roles both in consulting and with industry organizations. Huong Nguyen is a product leader for Amazon SageMaker Data Wrangler at AWS.

APIs 84

APIs Engineering Analytics Scripts 84

ChurnZero

JUNE 22, 2021

How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership. What customer insight really is and isn’t.

SaaS 92

SaaS Consulting Consulting Sales 92