Big data Chatbots Contact Center Customer Support 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Fonolo
SEPTEMBER 19, 2018
In fact, we should regard them with even a smidgen of positivity, as they are unique conversation channels that present pathways towards establishing and maintaining relationships with customers. For those of us invested in improving our customer support offerings, we must acknowledge social media as a remarkable space in which to play.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
DECEMBER 18, 2018
And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. Here’s the short list of the best questions to ask about AI in the contact center. Looking for more contact center RFP questions? CAPABILITIES & PROCESS.
NobelBiz
SEPTEMBER 21, 2021
Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. What are the key levers available today for a more customized customer connection? Why should businesses prioritize this goal?
Comm100
JUNE 5, 2018
It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. AI has some viable uses in the contact center sphere that managers can employ to improve their CX and the efficiency of call centers.
BlueOcean
JULY 12, 2018
That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. Strategic Partnerships with Contact Centers. “ 5 Procurement Tips for Seeking an Outsourced Contact Center.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.
Expert insights. Personalized for you.
176 
Let's personalize your content