Fonolo

SEPTEMBER 12, 2018

Successful Cases Studies. Who should attend: VPs & Directors of Contact Centers. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Contact Center 59

Contact Center Big data Chatbots Education 59

Fonolo

SEPTEMBER 11, 2018

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Fonolo

SEPTEMBER 13, 2018

Successful Cases Studies. Who should attend: VPs & Directors of Contact Centers. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Multichannel 83

Multichannel Big data Contact Center Call Center 83

Fonolo

SEPTEMBER 4, 2018

Andrew Yang, founder of “Venture for America” (and a long-shot candidate for president in 2020) said “Google recently demonstrated software that can do the job of an average call center worker … that’s going to result in hundreds of thousands of jobs lost”. Duplex is Not About Agent Replacement. Let’s take this apart.

Call Center 209

Call Center Self service Contact Center Chatbots 209

Talkdesk

APRIL 12, 2016

Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. He spoke at TOPO on his experiences and his advice when it comes to making data-driven decisions. Click to Tweet. Click to Tweet. About Talkdesk.

Sales 40

Sales Big data call center software Best practices 40

Xaqt

FEBRUARY 6, 2020

In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. The problem?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

BlueOcean

DECEMBER 18, 2018

A potential contact center partner should be able to articulate their particular capabilities and processes in regards to AI solutions. In their answers to the following questions, they should be addressing chatbots, self-service, machine learning, big data, and more. 1 Describe your current AI capabilities and services. #2

Contact Center 78

Contact Center Chatbots outsourcing Metrics 78

Win the Customer

MAY 12, 2020

O utsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name. What are Call Centre Services?

outsourcing 52

outsourcing Sales Big data Chatbots 52

Callminer

JULY 15, 2019

Tuesday, July 23rd Agent Performance and Contact Center Efficiency. In our first day lineup of WebinarStock, we will be highlighting the importance of agent performance and contact center efficiency in your call centers. On day 2, we have artificial intelligence and related technology taking center stage.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Fonolo

SEPTEMBER 12, 2018

Successful Cases Studies. Who should attend: VPs & Directors of Contact Centers. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Fonolo

SEPTEMBER 18, 2018

Successful Cases Studies. Who should attend: VPs & Directors of Contact Centers. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Fonolo

SEPTEMBER 20, 2018

Successful Cases Studies. Who should attend: VPs & Directors of Contact Centers. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Education 65

Education Contact Center Government contact center solutions 65