aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. Storytelling.

Best practices 62

Best practices Sales Call Center Coaching 62

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Inbound call analysis to track best practices during prospecting calls for improved performance.

Coaching 52

Coaching Sales Chatbots Analytics 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Use sales automation software for gamification—establishing online leaderboards and sales contests. Failure to follow best practices for call centers. Train customer service agents on how to identify opportunities to upsell and cross-sell. Lead generation workflow.

Sales 62

Sales Banking Call Center Upselling 62