aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. Storytelling.

Best practices 62

Best practices Sales Call Center Coaching 62

Playvox

APRIL 27, 2023

Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Through feedback from your call center sales agents, customer service agents, and clients you may be able to identify weaknesses in product knowledge or in the process of sales prospecting. Use sales automation software for gamification—establishing online leaderboards and sales contests.

Sales 62

Sales Banking Call Center Upselling 62

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. It also well provides them with feedback on how they can get better.

Coaching 52

Coaching Sales Chatbots Analytics 52