Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Embedded intelligence with Helpdesk and CRM integration. Who Should Use Conversation Intelligence Software?

Coaching 52

Coaching Sales Chatbots Analytics 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Merge call information with calendars and CRM systems to proactively reach out to customers at regular intervals and strengthen relationships. Use sales automation software for gamification—establishing online leaderboards and sales contests. Lead generation workflow.

Sales 62

Sales Banking Call Center Upselling 62