aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. Storytelling.

Best practices 62

Best practices Sales Call Center Coaching 62

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!, Related Article: Best Contact Center Games to Play Remotely 3.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. The scores should be based on what salespeople say during conversations with prospects.

Coaching 52

Coaching Sales Chatbots Analytics 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Call center analytics and customer satisfaction surveys will tell you whether any clients or categories of clients aren’t getting the attention they expect. Use sales automation software for gamification—establishing online leaderboards and sales contests. Asking for referrals.

Sales 62

Sales Banking Call Center Upselling 62