Global Response

FEBRUARY 13, 2022

BPO call centers: what are they and how can they help your business? Either way, it might be time to outsource your call center. A BPO call center can provide huge benefits for your business, while also being more cost-effective and freeing up time and resources within your internal team. So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Quality Contact Solutions

DECEMBER 31, 1969

If you are one of the thousands of companies looking for call center services on a daily basis, look no further. QCS has the management know-how and technology to ensure the best results and the best efficiency possible. One of my favorite best practices for managing inbound call handling is the blended seat.

Call Center 58

Call Center Telemarketing Best practices Metrics 58

Quality Contact Solutions

MARCH 2, 2022

Quality Contact Solutions provides end-to-end sales BPO and contact center services to help inbound and outbound sales & service teams achieve their goals.? READ: QCS Stands Out From Other Telemarketing Companies . Windle is the Director of Client Engagement at Quality Contact Solutions.

Metrics 98

Metrics Sales Telemarketing Outbound sales 98

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Modern technology makes this possible—if your contact center makes use of it.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Quality Contact Solutions

NOVEMBER 29, 2021

However, there is a solution…hire a contact center ! If you haven’t already considered outsourcing your contact center, do yourself a favor and invest in an early holiday gift… the gift of research. A Contact Center is a Gift That Keeps On Giving. Are they overwhelmed?

Call Center 98

Call Center outsourcing Contact Center Analytics 98

Quality Contact Solutions

MAY 5, 2022

Suppose you consider outsourcing your customer service , chat, text, or email. Typically, an excellent place to start is making sure you have a robust CRM platform in place and that your outsourcing partner can integrate into your instance. If you’re looking to outsource and omnichannel is important to you.

outsourcing 98

outsourcing APIs CRM Call Center 98

JustCall

JANUARY 18, 2023

In an inbound call, a customer initiates a call to a business’s contact center. Call centers usually take inbound, and outbound calls for a business. Today, most inbound call centers communicate with customers through chats, emails, and phone calls. Pros of Inbound Calling Outsourcing. Widens reach of business.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52

Quality Contact Solutions

DECEMBER 31, 1969

Read this article from IMCI to learn more about additional contact center productivity metrics. A call center with the right expertise for your inbound calls will drastically impact your business. Quality Contact Solutions has the best team around and that team extends to our owner-operated call centers.

Telemarketing 49

Telemarketing Agent burnout Call Center call center solutions 49

NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. In the outbound call center context, lead generation involves making outbound phone calls to lead lists in order to turn those leads into sales opportunities.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

FEBRUARY 16, 2023

Here are seven best practices to set yourself up for success in a work from home environment. 10 Best Practices for Delivering Virtual Training 3. Usually, when you do, you’ll likely learn a best practice from a peer that will help you accomplish your goals faster. Move your body Get up and move!

Call Center 52

Call Center Best practices Wireless Contact Center 52

Quality Contact Solutions

JANUARY 27, 2022

The fact is, I need to inspire my customer-facing staff to leverage best practices to increase sales. So many great ideas can quickly fall apart or appear unsuccessful simply because the strategy wasn’t necessarily the best approach for a team. Contact us today to learn more. Consider the following ideas: 1.

Sales 98

Sales Upselling B2C Best practices 98