Totango

SEPTEMBER 13, 2022

We’ll show you how to create a customer success playbook customized for your business. What Is a Customer Success Playbook? You can incorporate different workflows and KPIs into your standard operating procedures to create a customer success playbook template for your customer onboarding phase. Onboarding.

SaaS 87

SaaS Upselling Best practices Customer retention 87

CSM Practice

AUGUST 24, 2020

Hiring CSM Practice for this strategy development initiative introduced Accent Technologies to key business efficiencies and significantly improved key sales and customer success metrics. Client Analysis – identified best in class clients, what are they doing well, etc. Improved net retention .

Construction 52

Construction Best practices Upselling Sales 52

CustomerSuccessBox

MARCH 28, 2022

Most SaaS firms see Customer Success as a necessary evil. Customers buy your product to achieve their goals. If they do, you’ll have more revenue in the form of renewals, upsells, etc. It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase.

Calibration 52

Calibration SaaS Customer retention Construction 52

Education Services Group

FEBRUARY 1, 2023

Collaborating with Marketing to interview customers to identify what is important to them when purchasing software so that it can inform proactive outreach, health-score dimensions, and upsell/cross-sell opportunities.

Metrics 52

Metrics Construction Finance Upselling 52

Totango

NOVEMBER 3, 2021

It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. Here we’ll cover some best practices for getting the most out of your NPS surveys. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

NOVEMBER 3, 2021

It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. Here we’ll cover some best practices for getting the most out of your NPS surveys. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. Here we’ll cover some best practices for getting the most out of your NPS surveys. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Best practices 94

Best practices Surveys Upselling Journey mapping 94