EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company. Service Level Objectives.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

NOVEMBER 17, 2020

Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group). Provide interactive voice response (IVR) menus to callers for more advanced routing or self-service options. Tech Talk: Beyond Self-Service – IVR and Automated Callbacks.

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

Expivia

AUGUST 18, 2021

Does your organization dictate how your customers should interact with your company? . A lot of organizations make customers go through long drawn-out IVRs. Better sales : Lower customer churn and higher satisfaction rates result in more sales. 7 Omnichannel Contact Center Best Practices. Include AI.

Contact Center 98

Contact Center Multichannel Best practices Interactive Voice Response 98

Callminer

DECEMBER 17, 2019

Sales Pursuits. Should your company need to put more effort into handling sales-related activities such as order management and appointment scheduling, it can help tremendously to pass this work on to a dedicated team. Cloud contact centers may be more reliable. Many call centers have trouble adopting modern practices.

Call Center 207

Call Center outsourcing Contact Center Finance 207

NobelBiz

MARCH 14, 2022

Create an efficient outbound plan for your contact center What is the best method to build an outbound calling strategy? is one of the most often asked questions at our contact center? Depending on your sales strategy and business objectives, there may be several ways to answer this question.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

APRIL 5, 2022

Why is managing risk factors so important in the contact center industry? Risk and reward are common deciding factors in contact centers. While taking some risks may deliver you an exceptional customer relationship or considerably greater sales, some risks must not be taken for granted. Look no further than NobelBiz Omni+!

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

NobelBiz

FEBRUARY 15, 2023

By following these best practices, contact centers can improve the customer experience, increase customer satisfaction, and drive customer loyalty and success. Common challenges in implementing self-service and how to overcome them Implementing self-service in a contact center can prove to be challenging.

Self service 52

Self service Contact Center Customer Experience Interactive Voice Response 52

aircall

SEPTEMBER 12, 2022

We put our customers first, so we make sure you have a clear view of your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria. Essential telephony features including IVR, call recording, and click-to-dial. Mandatory call tagging.

voip 62

voip APIs Interactive Voice Response Analytics 62

NICE inContact

JULY 12, 2016

With the integration of data analytics, a core contact center platform with a robust WFO suite has the potential to develop into a fully automated Workforce-Intelligent Contact Center. Leading contact centers are taking the next big step by using data analytics through their WFO solution to refine their processes.

Interactive Voice Response 48

Interactive Voice Response First call resolution contact center workforce Contact Center 48

NobelBiz

FEBRUARY 15, 2023

Since it does not directly create a profit or new sales, customer service excellence is not often seen as a company’s top concern. However, poor customer service may severely affect the business and undermine your attempts to strengthen your sales strategy. This software solution is notable for its ease of use and performance.

Customer Support 52

Customer Support CRM Contact Center Analytics 52

NobelBiz

JANUARY 3, 2022

Missed calls during the shutdown of the contact center, for example, can be a significant loss of profit for remote sales organizations. Consequently, calls are more qualified, and client’s experience is improved since they spend less time going through a classical IVR.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Voice Channel Strikes Back. For many years, it seemed like technology companies were waging war on the voice channel. Lockdown illustrated just how crucial the voice channel is in a digital world. 2) The Cloud Will Reign Supreme.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176