Benchmark Customer Support Surveys Technical Support 
Lumoa
APRIL 28, 2024
Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
aircall
FEBRUARY 2, 2018
Your support team has added 5 new agents in the last month, and the website is experiencing traffic like never before, but customer service is not a deductive science. You have to ask questions to know if you’re hitting benchmarks or coming up short. Typeform makes collecting user feedback intuitive and attractive.
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Global Response
MAY 22, 2023
Inbound Call Centers Inbound call centers handle inbound customer calls and customer support. For outbound call centers, automated dialers are the more necessary technology, so agents can focus on connecting with customers and not manually calling through lists only to reach answering machines or inactive numbers.
PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.
SmartKarrot
DECEMBER 14, 2022
Assist in meeting channel partner financial and KPI objectives through remote support and occasional in-market support. Improve customer service quality results by studying and evaluating processes. Coach, manage, and grow the Customer Success team as they scale. manage the technical support team.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
NobelBiz
APRIL 3, 2023
Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Limited customer support: A web self-service portal cannot provide the same level of customer support as a traditional contact center. You guessed it; it’s money. Here’s the simple math.
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