JustCall

OCTOBER 25, 2023

From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry. These include: Providing training in time management techniques to help agents handle tasks efficiently. Ensure that every issue gets assigned and tracked.

Surveys 52

Surveys Best practices Feedback Metrics 52

AWS Machine Learning

JUNE 5, 2023

This provides an accelerated and more efficient way to find hyperparameter ranges, and can provide significant optimized budget and time management for your automatic model tuning jobs. Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges.

APIs 79

APIs Enterprise Benchmark Metrics 79

AWS Machine Learning

DECEMBER 16, 2022

Amazon SageMaker Training Managed Warm Pools gives you the flexibility to opt in to reuse and hold on to the underlying infrastructure for a user-defined period of time. This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training.

Best practices 79

Best practices Management Engineering Benchmark 79

Balto

SEPTEMBER 23, 2022

Yet, the collective experience of your best agents is an invaluable resource that ultimately leads to stellar customer experiences and bottom-line impact. This requires proactive management. Managers Often Focus on New Hires. Leveraging Agent-Sourced Content with Real-Time Guidance. So keeping them is paramount.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Kayako

JULY 27, 2017

TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track ! What will it tell you?

Metrics 80

Metrics SaaS Surveys Enterprise 80

AWS Machine Learning

NOVEMBER 22, 2023

It also provides guidance to tackle common challenges, enabling you to architect your IDP workloads according to best practices. For example, during the project planning phase, you should invest in cloud financial management skills and tools, and align finance and tech teams to incorporate both business and technology perspectives.

Finance 83

Finance Best practices APIs Accountability 83

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

aircall

OCTOBER 11, 2022

When teams consistently meet targets, line-of-business managers know that big bosses start asking questions: All targets met? That, combined with consistent time management, focus strategies, collaborative alignment, goals, and expectations-setting, plus clear ways of measuring efficiency. Why “tougher”? Are the KPIs… too easy?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Taylor Reach Group

SEPTEMBER 29, 2020

Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). The communication platform is the hub that manages all incoming/outgoing interaction between the business and its customers. CUSTOMER RELATIONSHIP MANAGEMENT. Business Analytics.

Contact Center 85

Contact Center CRM Quality management Analytics 85

Taylor Reach Group

AUGUST 23, 2017

We are all familiar with the maxim that “you can’t manage what you don’t measure”, and it is certainly true. Management and their immediate Team Leaders define what those performance standards are. Best practice is for management to be transparent regarding what the performance standards are and why they are important.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66