product ai-agent-assist 
Solvvy
JUNE 22, 2022
Conversational artificial intelligence (AI) enables a natural exchange — much like talking to a customer service rep — that helps time-strapped customers get the information they need quickly and with minimal frustration. What is Conversational AI? So, what is the key differentiator of conversational AI?
JustCall
JANUARY 5, 2023
The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Businesses can also provide customized training to specific agents and keep an audit trail of calls, interventions, and other actions.
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JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Such solutions help your business deliver quicker and higher quality services to customers without engaging too many call agents.
CSM Magazine
MARCH 18, 2021
Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Additionally, call centers can simply increase productivity with small investments in recognition & reward items.
Solvvy
AUGUST 31, 2022
Because “customer satisfaction” is subjective and can vary from person to person, it may seem hard to measure. When you allow the person to get the reward, the customer feels satisfied. They can focus a little more on detractors to give them extra attention or assistance they need to change their minds.
REVE Chat Blog
MARCH 18, 2020
Simply automating business tasks with an AI chatbot isn’t enough. Does your virtual assistant agent aka chatbot have a positive impact on recurring conversations? By using the most conversational AI analytics, you can understand how far your customers are satisfied after interacting with the bot.
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