Banking Customer Experience Exercises Journey mapping 
The Petrova Experience
JUNE 10, 2021
Although we have published more than 130 articles on customer experience , we still have not dedicated an article to journey mapping. Journey mapping is the most widely recognized customer experience design and management concept. It is also the most poorly executed customer experience tool.
Beyond Philosophy
AUGUST 1, 2019
I believe it is crucial to do more than discuss your theories about Customer Experience strategy. In other words, theories are fascinating but falderal unless you implement them in your Customer Experience. We enable this understanding through behavioral Journey Mapping , which we have discussed in the past.
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ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. Process improvement methodologies and discipline.
Interactions
SEPTEMBER 9, 2021
Taking a step back and seeing real world examples of this can be a useful exercise. Who wants to take time out of their day and stand in line at the bank just to cash a check? Thankfully banks and financial institutions, as part of their digital strategy, found a better way. Electronic Check Upload.
CSM Magazine
DECEMBER 10, 2021
Yet, we continue to see important initiatives that fall under the employee experience (EX) umbrella fall to the wayside in favor of operational enhancements that do little to improve the employee experience and, in turn, drive deeper employee engagement.
aircall
APRIL 7, 2017
Customer service AI is a more marvellous technology than one might suspect. Going beyond the data-retrieval abilities of, say Siri, some customer service AI programs are able to understand language in real-time, exercise predictive reasoning, and learn as they go. Most of us don’t grasp the subtle power of customer service AI.
Enghouse Interactive
APRIL 28, 2020
She has over 15 years corporate experience as CX Director for large financial services and retail organisations across Europe like Barclays, Royal Bank of Scotland, Direct Line Group and Kingfisher, with her achievements demonstrated by notable business results and winning 18 CX awards, including UK CX Professional of the Year 2015.
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