Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). James Pollard. theadvisorcoach. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

JULY 25, 2023

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

Analytics 98

Analytics Call Center Scripts Contact center software 98

AWS Machine Learning

JANUARY 11, 2023

By using Terraform and a single entry point configurable script, we are able to instantiate the entire infrastructure, in production mode, on AWS in just a few minutes. IaC is the process of provisioning resources programmatically using automated scripts rather than using interactive configuration tools.

Scripts 66

Scripts Finance Enterprise Engineering 66

JustCall

DECEMBER 1, 2022

The total time a consultant works on ACW is called “closing time,” although the client is not involved in this phase. According to the International Finance Corporation, ACW should take approximately 6 minutes to complete post-call formalities after each customer interaction. Consultant Behavior. Updating colleagues.

Call Center 52

Call Center CRM Coaching Contact Center 52

AWS Machine Learning

OCTOBER 10, 2023

FL has been applied to various industries, such as finance , healthcare , medicine , and telecommunications , where privacy preservation is critical or data localization is required. FL has been used to train a global model for financial crime detection among multiple financial institutions.

Healthcare 94

Healthcare Telecommunications Analytics Wireless 94

Russel Lolacher

JANUARY 2, 2023

And he’s the co-host of UNpodcast, the business podcast for the fed up with his partner and co conspiracer…co-conspirator… Of course, I got to put a damn word in the script that I can’t even pronounce. And that’s how they get all their bank tellers, and then one job opens up somewhere else.

Personalization 52

Personalization Employee engagement Management Banking 52

Vistio

AUGUST 9, 2021

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. In 2005, built a group of companies. It’s grown by about 25 to 30% since then.

Contact Center 52

Contact Center Consulting Consulting Call Center 52