Certified Languages International

OCTOBER 10, 2023

10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013.

call center solutions 52

call center solutions Banking Education Call Center 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. Contact center software not only enhances efficiency but also enhances the efficacy of BPOs and contact centers of banking and financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Cisco - Contact Center

DECEMBER 10, 2019

Cisco Call Center Enhancements. Cisco has done certain enhancements to few components of its Call Center solutions. of our Contact Center Enterprise we have enhanced the Virtual Voice Browser (VVB) capabilities to natively stream audio over HTTP to Dialogflow using GRPC. Watch the video: . Learn More.

Interactive Voice Response 81

Interactive Voice Response Call Center Contact Center Self service 81

Hodusoft

FEBRUARY 22, 2022

Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. However, with technological advancements more and more companies switched to an omnichannel contact center solution, with this shift accelerating in the last two years.

Marketing 52

Marketing Real estate Call Center Enterprise 52

Callminer

APRIL 23, 2019

Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. However, according to PCIComplianceGuide.org , “ The banks will most likely pass this fine along until it eventually hits the merchant. ”. The Need to Implement or Improve PCI Call Recording & Transcription Compliance.

Best practices 159

Best practices Call Center Banking Contact Center 159

TechSee

FEBRUARY 12, 2019

Automation will soon enable virtual assistants to act as telecoms technicians, bank tellers, consumer electronics experts, loss adjustors, sales reps and a host of other roles. However, living, breathing contact center agents still have a vital role to play in training the self service platforms of the future. The Visual Dimension.

Self service 111

Self service Contact Center contact center workforce Banking 111