Noble Systems
MARCH 20, 2019
Jim Marous, co-publisher of The Financial Brand, laid out the table stakes in his October report on bringing humanized experiences to digital banking. “As To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? How crucial is this?
COPC
APRIL 1, 2024
Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Picture a customer engaging with a chatbot on a bank’s website.
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Playvox
APRIL 11, 2023
Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques.
Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.
Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Bank of America, J.P. Happier and more satisfied agents tend to perform better than those who feel discouraged, stressed, or anxious about their jobs.
Noble Systems
MARCH 19, 2021
As are agent training, best practice conformance, and identifying trends to help improve processes and drive a better customer experience. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Gamification takes otherwise routine tasks and makes them fun.
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