inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

NobelBiz

FEBRUARY 27, 2024

By ensuring that the right number of agents, with the appropriate skill sets, are available at the right times, call centers can significantly improve their service levels and customer satisfaction. IVR systems are integral in streamlining operations and improving customer satisfaction through efficient self-service options​​.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

TeamSupport

AUGUST 3, 2018

2) Leveraging Service Level Agreement (SLA) tracking so you’re always in the conversation – If a customer is evaluating the competition, it usually means you’re not fully meeting their needs. Make your B2B self-service portal an asset by focusing on content your customers want instead of what “looks cool”.

B2B 56

B2B Self service B2C Morale 56

TeamSupport

AUGUST 3, 2018

2) Leveraging Service Level Agreement (SLA) tracking so you’re always in the conversation – If a customer is evaluating the competition, it usually means you’re not fully meeting their needs. Make your B2B self-service portal an asset by focusing on content your customers want instead of what “looks cool”.

B2B 40

B2B Self service B2C Morale 40

Talkdesk

FEBRUARY 4, 2020

Regardless of industry or sales model (B2B, B2C), business has been forever changed by the customer’s insistence on technology excellence. This is especially true for customer service, which today has many different flavors. Understand the Uptime Service Level Agreement (SLA). Your call center cannot afford to go down.

B2C 52

B2C Contact center software Healthcare Call Center 52

TeamSupport

NOVEMBER 9, 2018

Without further ado, here’s our list of 20 essential features in a B2B customer support system: Customer AND contact tracking – B2C software only tracks at the contact level, so make sure you also track at the company level to catch recurring or critical issues before they become major problems.

B2B 53

B2B Customer Support Self service B2C 53

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53