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Why Consumers Are Adopting B2C Marketplaces

CSM Magazine

Here is a quick glance into B2C marketplaces and the reasons why consumers prefer them to physical stores. What is a B2C Marketplace? Let’s start with the basic, which is B2C. It is there to distinguish itself from the other form of sales, which are B2B: Business to Business. They will be sent to you by courier.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

Viewers bring direct income in the form of ticket, souvenir, food, beverage, and other online and physical sales. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

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What’s the Job Outlook for Customer Success Professionals?

ChurnZero

Online learning and smart transportation industries ramp up their workforce. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. Now, let’s take a deeper dive into the trends driving the booming Customer Success industry.

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How the Internet of Things is Transforming Customer Experience

LiveChat

By incorporating the IoT, it is possible to not just improve sales but even enhance customer experience. But the IoT is not limited to the B2C segment. This will make the whole transportation process hassle-free for you and your customers. You can even create custom workflows and get valuable insights into your sales.

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How To Create WOW Experiences For The Customers At All Times: CX Lessons By Mr. Premanshu Singh, CEO, Coverfox

Customer Guru

Here, I got a better understanding of both the B2B side, which is the doctor and the B2C side, the patient. The primary aspect that companies look into is their current sale or current revenue. They hunt a customer, make a sale, and then move on. I can’t forget my first sale! He was practically doing sales for me.

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Is VoIP a Reliable Service for Your Business?

aircall

Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Echo reduction and noise isolation technologies are two coveted features for making support and sales calls. Transporting some of these “packets” takes more bandwidth than others. Router Optimization.

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Call Center Workforce Management

NobelBiz

Responsible for sales training, supervisor to telemarketing, sales & service. Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership.