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Why Consumers Are Adopting B2C Marketplaces

CSM Magazine

Here is a quick glance into B2C marketplaces and the reasons why consumers prefer them to physical stores. What is a B2C Marketplace? Let’s start with the basic, which is B2C. A B2C marketplace is just like a shopping center. Why do customers prefer B2C Marketplaces? They will be sent to you by courier.

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Top Industries For Social Customer Service

Clarabridge

Transportation & Logistics. Similar to travel and hospitality brands, transportation companies deal with unhappy travellers on the go. When engaging with transportation brands, customers rely heavily on the availability of instant information. In addition, swiftly providing real-time information (e.g.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Oxagile provides mobile apps of any complexity: from award-winning B2C applications to heavy enterprise-grade solutions.

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What’s the Job Outlook for Customer Success Professionals?

ChurnZero

Online learning and smart transportation industries ramp up their workforce. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. Now, let’s take a deeper dive into the trends driving the booming Customer Success industry.

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How the Internet of Things is Transforming Customer Experience

LiveChat

But the IoT is not limited to the B2C segment. This will make the whole transportation process hassle-free for you and your customers. Many brands and marketers are reconsidering their strategies because of it. By incorporating the IoT, it is possible to not just improve sales but even enhance customer experience.

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How To Create WOW Experiences For The Customers At All Times: CX Lessons By Mr. Premanshu Singh, CEO, Coverfox

Customer Guru

Here, I got a better understanding of both the B2B side, which is the doctor and the B2C side, the patient. To solve this, we tied up with all Regional Transport Offices across India. We launched VIP Shaadi, Regional Shaadi and scaled Select Shaadi. I moved on to head marketing for Practo.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. Why should the customer have to call you back?