Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. They act quickly to address the issue in a genuine way not with a script but with sincerity. Document everything, and address your entire staff once everything has been settled. Take responsibility. Be ready to let go.

Management 273

Management Customer Experience Customer Service Coaching 273

aircall

JUNE 2, 2021

When you meet face-to-face, you can also securely share sensitive documents and information. Top features include screen sharing (for presentations) and on-screen collaboration (for documents). It’s also useful when you need to trace back your conversation with customers and share sensitive information and documents.

Personalization 62

Personalization Customer Service B2B Self service 62

SmartKarrot

SEPTEMBER 14, 2023

The first thing you need to do is to segment your target customer base into B2B or B2C because they normally have varying motivations for purchasing products or services. You’ll have to provide them with scripts that describe the value proposition and positioning of your brand. In this regard, a Sales to CS Hand-off comes in handy.

Sales 10

Sales B2C Best practices B2B 10

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. Here are five keys to doing it right. Start with a SaaS Customer Journey Map.

Best practices 103

Best practices SaaS Journey mapping B2C 103

JustCall

APRIL 13, 2020

Utilize calendar scheduling services like Calendly, screen-share with websites like join.me , write notes with a digital notepad or have clients sign documents with DocuSign. ” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling.

Sales 98

Sales CRM Chatbots Analytics 98

JustCall

DECEMBER 7, 2022

Documented information during and after sales phone calls for later reference is sales call reports. If documented properly, this can become an acute source of your company’s performance as well as the performance of competitors and the industry in general. Limitations are sometimes created by manual analysis as well.

Sales 52

Sales Management CRM Best practices 52