Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 103

Best practices SaaS Journey mapping B2C 103

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. They act quickly to address the issue in a genuine way not with a script but with sincerity. Document everything, and address your entire staff once everything has been settled. Take responsibility. Be ready to let go.

Management 273

Management Customer Experience Customer Service Coaching 273

JustCall

APRIL 13, 2020

Utilize calendar scheduling services like Calendly, screen-share with websites like join.me , write notes with a digital notepad or have clients sign documents with DocuSign. ” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling. He suggests “Create awareness on the sales team.

Sales 98

Sales CRM Analytics Chatbots 98