CSM Magazine

JULY 22, 2021

Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Gone are the days of static one-sided advertising that speaks at the customer. Super-charging Customer Acquisition.

Advertising 98

Advertising SaaS B2C Engineering 98

aircall

JUNE 9, 2021

However, with many customer support channels available, choosing the right one(s) can be complicated. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. The top customer support channels available today.

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Mindtouch

AUGUST 27, 2018

A good amount of customer support interactions begin with the three simple words: I don’t know. And when customers don’t know how to resolve an issue, they tend to initiate some kind of support interaction. According to Marketo , two out of three B2B consumers engage a company primarily to request service or support.

Self service 48

Self service B2C B2B Multi-channel support 48

delighted

MARCH 24, 2020

As companies worldwide turn their growth mindsets towards retention, now is the time to revamp outdated processes and documentation that have slipped by the wayside. Ensure your support team is easy to contact and set up for success. Make feedback collection a part of your post-fulfillment outreach. Listen, and respond.

Customer retention 42

Customer retention Customer Experience Real estate Feedback 42

Nicereply

JULY 14, 2020

Now is the time to hone your customer focus and work to delight the people that come in contact with you. It won’t be easy: 54% of B2B support teams have seen increased volume during the pandemic, along with 45% of B2C organizations. The boosted volume of support tickets has benefits beyond keeping your team members busy.

B2C 52

B2C Self service B2B Customer Support 52

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. Customer Success Management Strategy 1.Setting

Management 52

Management CRM Analytics Customer retention 52

JivoChat

MAY 17, 2023

It helps to turn leads into customers by providing a more personalized experience, for example, by identifying relevant products and content for each person. A CRM records and analyzes calls, emails, and other documents information, which also are used to develop reports about sales and marketing performance.

CRM 75

CRM Sales Analytics Marketing 75