JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Connect your CRM. Sync interactions with your CRM. Monitor metrics. CRM integration.

Best practices 52

Best practices Upselling CRM Sales 52

JustCall

APRIL 13, 2020

Utilize calendar scheduling services like Calendly, screen-share with websites like join.me , write notes with a digital notepad or have clients sign documents with DocuSign. Our CRM manages this process for us. ” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling.

Sales 98

Sales CRM Analytics Chatbots 98

JivoChat

NOVEMBER 24, 2020

If you’re using a service like Jivo, you can easily sync customer support interactions to your CRM, help desk software and any other communications channels you use, ensuring that nothing slips through the cracks. On the B2C side, WhatsApp allows brands to use messaging as a social shopping channel. Use your WhatsApp URL for marketing.

Sales 52

Sales CRM Accountability B2C 52

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs.

Accountability 75

Accountability Metrics Education Marketing 75

JivoChat

JULY 5, 2021

Help is Available: WooCommerce comes with extensive documentation and an active support forum, so you can find the answers you need. Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. JivoChat app: Yes. Key Features. Pricing: From $59/month.

Advertising 52

Advertising Analytics Sales Enterprise 52

RichCall

SEPTEMBER 13, 2017

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

GetFeedback

MAY 13, 2019

The right tool within which to execute the feedback process can be a repurposing of your case management tool, your CRM , or a purpose-built tool—really anything as long as the tool is able to contain or link to customer information. Listening to customers is the new disruption in the B2B and B2C world. Tool selection.

Feedback 121

Feedback Journey mapping B2C Accountability 121

ShepHyken

AUGUST 22, 2022

That said, every business (B2B and B2C) can learn from this. Dan Gingiss, the “Experience Maker,” shares his wisdom on why customers cancel, the right metrics to use, how to handle customers who cancel, and more. Some of the best companies have a hospitality mentality, regardless of their industry. What Is Your Service Achilles Heel?

Customer Service 35

Customer Service Airlines B2C B2B 35

Pointillist

MAY 23, 2018

The first step to journey discovery is to integrate all your sources of customer data (digital, web and mobile analytics, CRM, call center, point of sale, voice of the customer, and others). But in reality, what they are really doing is documenting internal processes and calling it a customer journey map.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90