Up Your Service

NOVEMBER 28, 2019

Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. The truth is, in many cases, you might only get one try: 66% of B2B and 52% of B2C customers stop buying after a single poor customer service interaction. You create processes to make their experience smoother. Download it here.

Best practices 90

Best practices Customer Experience B2C B2B 90

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Early morning hours also work for sales contacts, but best practices show that this time of day is still controversial and depends on the industry or line of business.

Call Center 52

Call Center Metrics Abandon rate Management 52

Peter Lavers

JULY 6, 2016

This is particularly an issue in B2C companies, as it comes out 3rd amongst B2B respondents. I use different systemic models for B2C, B2B and Public Sector/Not For Profit (NFP). Please note, however, many NFP organizations consider themselves closer to the B2C/commercial model embodied in SCHEMA – in which case that’s the one I use!

Customer centricity 100

Customer centricity B2C B2B Engineering 100

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Online communities give your users a transparent platform to interact and share best practices with each other—and you. What’s more? What's not to love?

Self service 67

Self service B2B SaaS Gamification 67

Influitive

AUGUST 3, 2015

The days of social media being a B2C-only marketing tool are long gone. Provide them with tips, tricks and best practices before asking them to post on a review site. To get your advocates more involved in your content , use their photos and quotes in blog posts and ebooks. Download the free eBook now.

B2B 66

B2B Marketing B2C Education 66

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. Top lead generation ideas & best practices that work. It is one of the best practices for capturing the attention of your prospects. . What is Lead generation? .

Best practices 77

Best practices B2B Sales Chatbots 77

JivoChat

MARCH 20, 2022

B2C, B2B, SaaS (software as a service), physical products, services? A product isn’t always a physical item, it could also be an ebook, and a subscription, for example. Pay attention to implementing SEO best practices, which are going to help you to rank your pages better on search engines like Google.

Marketing 75

Marketing Sales B2C B2B 75