Totango

JUNE 4, 2021

Or if a customer has not used an important feature yet, you can remind them about it with in-product messaging or by providing an NPS survey. Spark’s Upsell and Expand Customers module can help you deploy this strategy by automatically detecting upsell opportunities and extending relevant offers. Reward Customer Loyalty.

B2C 62

B2C Upselling Journey mapping B2B 62

Quality Contact Solutions

FEBRUARY 26, 2021

SOC 2 Type II certification is considered to be the benchmark for data security. About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. and compliance professionals. “SOC

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

JivoChat

MARCH 25, 2021

22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Aberdeen Group ). Companies report approx.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Aberdeen Group ). Companies report approx.

Wait times 52

Wait times Sales Scripts B2B 52

Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

ChurnZero

MARCH 31, 2023

If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” It’s slightly higher in the B2C sector at 6.8% In his words, second-order revenue stems from upsells, renewals, word-of-mouth and champion change.

Benchmark 98

Benchmark B2B Accountability Consulting 98

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62