Totango

JUNE 17, 2021

In a B2B context, here are some of the most useful ways to segment customers and when you might want to use each: License Utilization. This criteria segments customers based on how many licenses an account is utilizing out of the total number available, an important engagement metric. Active Users. Customer Health Score.

B2B 71

B2B Accountability Journey mapping Sales 71

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start! So why should you care?

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Nicereply

MARCH 8, 2023

Here are some ways you can get started: Customer journey mapping Know your customers, their needs, and their goals. You can create buyer personas and map their journeys to pinpoint key places where your customers need to hit certain milestones or where they might need extra support. Create brand advocates.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. Current customer experience : The customer journey map for your business and key areas of improvement.

Education 59

Education Accountability Customer retention Journey mapping 59

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

Amity

MAY 22, 2016

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? This includes your vision, goals, customer data, metrics, timetable, journey map etc. You don’t have metrics or KPIs. Improve customer satisfaction – (33%).

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. What is Journey Mapping? What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

ClientSuccess

OCTOBER 16, 2017

Ensuring customers see success and thrive with a B2B product takes the work and input of an entire organization, from the CEO down to the last intern. Marketers often must work directly with customers to capture success stories or develop upsell marketing campaigns. Ultimate Guide to SaaS Customer Success Metrics.

Customer centricity 41

Customer centricity B2B Journey mapping SaaS 41

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? The probability of selling to a new prospect is 5-20% – Marketing Metrics. This includes your vision, goals, customer data, metrics, timetable, journey map etc. —

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

Education Services Group

JULY 28, 2019

These distinct separations help B2B businesses to connect customer needs with characteristics. Segmentation drives your strategies for growth, your customer journey mapping, your investment (both financially and time-based) in each customer, and so much more. Approaches to Segmenting Your Customers.

Accountability 40

Accountability Journey mapping Marketing Upselling 40

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. A customer journey map lays the foundation for the effective deployment of technology for CS.

Best practices 102

Best practices SaaS Journey mapping B2C 102

SmartKarrot

FEBRUARY 25, 2021

Be the coach and leader for the implementation of new and improved CS initiatives across the CS team, including onboarding, adoption, expansion as defined in the customer journey map. Help refine the strategy to grow our B2B arm in Australia and New Zealand. Provide product and administrative support for Tixel Partners.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

AUGUST 2, 2023

Map Out Customer Journey – Customer journey mapping is not only a good way to develop a deeper understanding of your customers but also to analyze your CS team’s performance. You can utilize your customer mapping system to create a system for feedback for your CS team.

Benchmark 10

Benchmark Customer retention SaaS Customer centricity 10

SmartKarrot

OCTOBER 26, 2022

Any B2B business can use these account management best practices to improve the performance of its core accounts. 6 Account Management Best Practices for B2B Companies! Here is an explanation of the six account management best practices for B2B companies: Create consistent customer segments for upselling and cross-selling.

Best practices 11

Best practices B2B Accountability Management 11

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 95

Best practices Surveys Upselling Journey mapping 95

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This dual insight helps make NPS one of the most popular customer satisfaction metrics, predicting customer retention as well as referrals. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 93

Best practices Surveys Upselling Journey mapping 93

CustomerSuccessBox

MARCH 14, 2022

The investments these B2B SaaS companies are making in customer data is therefore not only about the acquisition of new customers, but retention too. Seamless customer journey mapping. But sometimes defining a customer journey map could be a cumbersome process. It is because they want: Higher renewal rates.

CRM 52

CRM SaaS Sales Journey mapping 52