Babelforce
APRIL 27, 2022
Identifying key performance metrics helps you track the effectiveness of your outbound calls. Here are some vital outbound call KPIs to measure: Average Handle Time (AHT). Although the acceptable AHT varies from one organization to the next, 6 minutes and 10 seconds is a broad industry standard.
NobelBiz
SEPTEMBER 12, 2023
Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time. Average handling time. Outbound call center metrics: Outbound Calls per Day.
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